Our Return Policy

RETURNS POLICY: 

Rukket strives to make the highest quality and innovative products on the market.  We accept returns for refund, up to 30 days after the purchase date. 

For an item(s) to be returned the following requirements must be met: 

• Item(s) are in original condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold). If the item(s) are returned missing tags or the packaging is defaced your refund will be processed less a 30% restocking fee. 
• Item(s) must be appropriately packed inside a parcel, return bag or box. We cannot be held responsible for damage caused in transit where you have taken inappropriate care in returning your items. 
• If your return does not meet the conditions outlined above, your refund may not be processed. 

 Organising a return: 

• Email sales@perfomancebrandsaustralia.com with your original order number and item/s that you would like to return 
• We will issue you with a Return Reference and Address to send the item/s back 
• Item/s being returned will need to be posted or freighted back at your expense 
• Once the item is received back in our warehouse we will process a refund back through the original payment method within 7 business days  

EXCHANGES: 

We are unable to do exchanges on products, so we suggest returning the items you no longer want and placing a new order. 

WARRANTIES: 

If you are having problems with a product purchased from Rukket.com.au that you believe is covered by warranty, contact sales@perfomancebrandsaustralia.com detailing your item, the problems that you are having and your original purchase order number. 

If sending back an item to be assessed for warranty, you are still required to pay for the item to be returned to us so it can be assessed. Please don't post anything back prior to contacting us